24 Apr 2014 
Support Center » Knowledgebase » General SCT Tuner FAQs » How do I unlock my tuner?
 How do I unlock my tuner?
Solution If you have a locked tuner and want to know how to get it unlocked and your vehicle is available.

THIS PROCEDURE IS NOT AVAILABLE FOR AUSTRALIAN (AU) DEVICE

This is how you do it: (locate the section for your tuner below)

If the original vehicle that the programmer has been locked to is not available, see the bottom of this article.

FOR THE FORD X3/SF3 3000/3015 AND THE GM SF3 3100:
  • Power up the device by plugging in to either a vehicle's OBDII port or a computer's USB port. (usb cable not included)
  • Once powered up, scroll all the way down to device info.
  • Press Select on Device Info.
  • Status will either be: Status: Locked or Status: Unlocked.

  • *This is the breakdown of what each one means:*
  • Status: Locked - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.

  • Status: Unlocked - Your tuner is not locked, go tune.

FOR THE X2 9400 AND THE SF 9415:
  • Power up the device by plugging in to either a vehicle's OBDII port or a computer's USB port. (usb cable not included)
  • Once powered up, scroll all the way down to device info.
  • Press select, this will display firmware version and serial number.
  • Press select again, and this will display the Tuner Status.
  • NOTE: If it does not take you to the Tuner Status Window, and instead kicks you back to the Device Info Screen, Your Firmware is Old and will Need to be Updated to check the status. There is an FAQ section for this.
  • Status will either be: Stat=Stock, Stat=Aftermarket, or Stat=Unused.

  • *This is the breakdown of what each one means:*
  • Stat=Stock - Your tuner is half locked, but fixable. Go the the tech support page, select the Ford Xcalibrator 2 in the first drop down, select Device Update Software in the second drop down and hit Search. Download Liveload 3 by clicking the "Click Here to Download" next to it. Install this application, once installed open it up, plug in the X2. The program asks the X2 to be on the main menu. Program Vehicle is the main menu of the X2s. Press the unlock button within the liveload application. This will change the status to Unused and the tuner will then be ready to tune a new vehicle.

  • Stat=Aftermarket - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization, send it the Device and pay an Unlocking Fee.

  • Stat=Unused - Your tuner is not locked, go tune.

FOR THE LIVEWIRE 9600/6.4 9621/6.4 9623:
  • Power up the device by plugging it in to either a vehicle's OBDII port or a computer's USB port. (mini-usb cable included)
  • Turn the wheel so that you are looking at Dealer/Device Info. (The Icon is a Question Mark)
  • Press the wheel while on the Question Mark.
  • Look for "Married Status:"
  • It will either say: Married Status: Unlocked or Married Status: Locked.

  • *This is the breakdown of what each one means:*
  • Married Status: Locked - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.

  • Married Status: Unlocked - Your tuner is not locked, go tune.


FOR THE TSX 8900/8900OR:
  • Power on the TSX Monitor by pressing the power button on the top right of the monitor. You will also need to have the TSX dongle connected to the vehicle’s OBDII port.
  • On the TSX Monitor select “Device Info” from the main menu, now click on the “Refresh” button (this will display the dongle information as well).
  • You are looking for where it says Married Status, it will either display "Locked" or " Unlocked"

  • *This is the breakdown of what each one means:*

  • Status: Locked - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.

  • Status: Unlocked - Your tuner is not locked, go tune.


FOR THE iTSX 4015:
  • Power on your Apple device being used to flash your vehicle, also you must have your iTSX accessory connected to the OBDII port and have secured Bluetooth connection to you Apple product.
  • On you iPhone, iPad or iTouch open the iTSX app then select the “info” tab on the bottom right, now select “iTSX Info”, when you scroll down you will see the married status. They will be one of the following:

  • *This is the breakdown of what each one means:*

  • Status: Married - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.

  • Status: Unmarried - Your tuner is not locked, go tune.


IF THE ORIGINAL VEHICLE IS NOT PRESET, READ THE FOLLOWING INSTRUCTIONS

To get the unit unlocked you will need to contact our Tech Support staff over the phone and they will instruct you on what you will need and the information we will need so you can send your device in to us for unlock. The cost to unlock the unit is $150.00




Article Details
Article ID: 24
Created On: 28 Apr 2008 08:26 AM

Posted By: cory simon On: 19 Sep 2010 02:30 AM
my tuner says status unlocked. but also tells meɜ unlock are at 0 what do i do about that
Posted By: John Stelmack On: 01 Jul 2011 08:05 PM
Everything worked fine until after installing new updater. After installing new updater (v 2.9.7.4) received 'device is locked', unable to communicate with device',... Instructions for unlocking in TSupport area don't maske sense either. Instructions are to scroll to device info and press select at which point you should either receive a status of 'Locked' or 'Unlocked'. I don't see either. The window displays Ser. No. FW versions etc. but nothing about status. Contacted tech Support. Hopefully they will get back to me soon so I can get by this problem.

REPLY FROM SCT: It sounds like this is a driver issue and not a true VIN locked issue, the Tsupport instructions are referring to VIN locked programmers. You should manually install drivers within Device Manager. There is an FAQ for that here as well.
-Mike Thornhill
Posted By: zac newbrough (laceywhitehead@yahoo.com) On: 26 Jun 2011 03:18 PM
my live wire is telln me it is locked but married status says unlocked and also says unlocks left is 0 what do i do

REPLY FROM SCT: 0 changes left means the programmer is out of changes. You will need to contact SCT Tech support and get an RMA to send the programmer in and reset the changes. 866-297-6298
-Mike Thornhill
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