How do I unlock my tuner? - SCT Tech Support SupportSuite

09 Feb 2010

Support Center » Knowledgebase » How do I unlock my tuner?

	How do I unlock my tuner?

Solution If you have a locked tuner and want to know how to get it unlocked.
This is how you do it: (locate the section for your tuner below)

FOR THE FORD X3/SF3 3000/3015 AND THE GM SF3 3100:

Power up the device by plugging in to either a vehicle's OBDII port or a computer's USB port. (usb cable not included)
Once powered up, scroll all the way down to device info.
Press Select on Device Info.
Status will either be: Status: Locked or Status: Unlocked.

*This is the breakdown of what each one means:*

Status: Locked - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.
Status: Unlocked - Your tuner is not locked, go tune.

FOR THE X2 9400 AND THE SF 9415:

Power up the device by plugging in to either a vehicle's OBDII port or a computer's USB port. (usb cable not included)
Once powered up, scroll all the way down to device info.
Press select, this will display firmware version and serial number.
Press select again, and this will display the Tuner Status.

NOTE:

*This is the breakdown of what each one means:*

Stat=Stock - Your tuner is half locked, but fixable. Go the the tech support page, select the Ford Xcalibrator 2 in the first drop down, select Device Update Software in the second drop down and hit Search. Download Liveload 3 by clicking the "Click Here to Download" next to it. Install this application, once installed open it up, plug in the X2. The program asks the X2 to be on the main menu. Program Vehicle is the main menu of the X2s. Press the unlock button within the liveload application. This will change the status to Unused and the tuner will then be ready to tune a new vehicle.
Stat=Aftermarket - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization, send it the Device and pay an Unlocking Fee.
Stat=Unused - Your tuner is not locked, go tune.

FOR THE LIVEWIRE 9600/6.4 9621/6.4 9623:

Power up the device by plugging it in to either a vehicle's OBDII port or a computer's USB port. (mini-usb cable included)
Turn the wheel so that you are looking at Dealer/Device Info. (The Icon is a Question Mark)
Press the wheel while on the Question Mark.
Look for "Married Status:"
It will either say: Married Status: Unlocked or Married Status: Locked.

*This is the breakdown of what each one means:*

Married Status: Locked - The vehicle is VIN locked, you need to either return the vehicle it is currently locked to back to stock, or you will need to call Tech Support and Get a Return Authorization and pay an Unlocking Fee.
Married Status: Unlocked - Your tuner is not locked, go tune.